Tenant Management

SMART Real Estate will match your property with the most appropriate tenant to ensure suitability and reliability. Whilst every measure will be taken to ensure rent payments are received, unforseen circumstances are known to arise amongst tenants. Rest assured that procedures and policies are in place to rectify and rental arrears as timely and as painlessly as possible. Many financial institutions now offer “Landlord Insurance”, which we recommend you look into for extra security.

Tenant Selection

To ensure the safety of your investment property and rental income, all prospective tenants go through a stringent interview process and the ultimate decision of tenants must be approved by you, the landlord.

The application and interview process of tenants involve the following:

• Application form
• Tenancy Information Centre Australasia (check for rental history and black listings)
• Work references
• Rental references
• Verification of income
• RP Data – owner occupiers
• Previous address
• Personal references
• Emergency contact information

Communication with tenants

SMART Real Estate prides itself on our Property Managers’ ability to establishing a repour with tenants, which is integral to the success of the rental agreement. Tenants that feel comfortable with their property managers are more likely to report repairs as they are noticed, and inform the agency in the event rent may become late. This reduces the expense to the landlord.